GENERAL TERMS AND CONDITIONS
www.moltech.eu
effective: from december 15, 2023.12.05
The scope of the General Terms and Conditions covers orders placed on the www.moltech.eu website for MOLTECH AH Limited Liability Company (6758 Röszke II. ker. 107.) and sales contracts executed on the basis of these orders.
Seller:
Name: MOLTECH AH Limited Liability Company
Address: 6758 Röszke II. circ. 107.
Company registration number: 06-09-004297
Statistical number: 11393724-2899-113-06
Tax number: 11393724-2-06
E-mail: info@moltech.hu
Phone number: +36 62 57-30-57
Data of the Hosting Service Provider:
Name: MediaCenter Hungary Kft.
Address: 6000 Kecskemét, Sostakovics u. 3. II/6
Contact: +36 76 575023
I. PREAMBULUM
1. These General Terms and Conditions (hereinafter: GTC) are available on the website www.moltech.eu (hereinafter: Website) operated by MOLTECH AH Material Handling and Drive Technology Limited Liability Company (6758 Röszke II. ker. 107) CVIII of 2001 on certain issues of electronic commercial services and services related to the information society establishes the conditions of its use. Act CXII of 2011 on the right to informational self-determination and freedom of information. Act, CLV of 1997 on customer protection. Act, 151/2003 on the mandatory warranty for certain customer durables. (IX. 22.) Government Decree 45/2014 (II.26) on the detailed rules of contracts between the customer and the enterprise, on the procedural rules for handling warranty and guarantee claims for things sold under the contract between the customer and the enterprise 19/2014. (IV. 29.) NGM decree and according to the provisions of Act V of 2013 on the Civil Code.
2. These GTC regulate the rights and obligations of the Buyer and the Seller, the terms of the contract between them, the delivery deadlines, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal in accordance with the provisions of the applicable legislation.
3. Before finalizing the order, the Buyer must familiarize himself with the provisions of the General Terms and Conditions. By purchasing through the Website, the Customer accepts the provisions of the General Terms and Conditions, which form part of the contract between the Parties.
4. These GTC apply to all contracts and orders, unless the contracting parties agree otherwise in writing.
5. The General Terms and Conditions shall enter into force on the day of its publication and shall remain in force until revoked. By starting to use the website, all Users accept the provisions of the General Terms and Conditions.
6. The Operator is entitled to unilaterally amend the General Terms and Conditions, which he is obliged to publish on the Website. The amendment shall enter into force on the day following its publication. Use of the Website constitutes acceptance of the amendment of the General Terms and Conditions.
7. Definitions in the General Terms and Conditions:
• GTC: General Terms and Conditions
• Website: www.moltech.eu
• Contract: A sales contract created between the Seller and the Buyer through the execution of an order initiated on the Website
• Absentee contract: contracts concluded between a customer and a business for the sale of products or services within the framework of the distance selling system operated by the company, in such a way that the company uses only telecommunications equipment to conclude the contract.
II. SUBJECT OF THE CONTRACT
8. The Buyer may purchase the products offered for purchase by the Seller in accordance with the provisions of the "PURCHASE PROCESS" menu item of the Website by placing the order via the Website to the Seller, who is obliged to hand over the object of sale to the Buyer under the conditions stated in the confirmation. The Buyer is obliged to take over the object of the sale from the Seller within the specified deadline, as well as to pay the purchase price to the Seller.
9. The Agreement between the Parties is not considered a written agreement, they are not filed by the Seller.
10. The language of the contract covered by the General Terms and Conditions is English. The prices shown in the online store are net prices, in Hungarian forints, they do not include VAT and they do not include shipping costs. The prices are informative, we reserve the right to change prices.
11. If the General Terms and Conditions contain an invalid or ineffective provision, this does not result in the invalidity of the entire document. ASZF I/1. instead of the invalid or void clause. the provisions of the legislation indicated in point
12. The Seller did not accept XLVII of 2008 on the prohibition of unfair commercial practices towards customers. code of conduct according to law.
13. The Seller provides information on the products that can be purchased via the website and their essential properties in the descriptions next to each product. The images placed next to the products are sometimes illustrations, the colors do not always correspond to reality.
14. During the order, but before the finalization of the order, the Buyer has the opportunity to change the data required for the purchase at any time, as indicated in the "PURCHASE PROCESS" menu item. Accordingly, the Buyer is responsible for ensuring that the data provided by him is entered accurately, taking into account that that the invoice will be issued on the basis of the data provided by the Buyer, and the product will be produced and/or delivered. By finalizing the order, the Buyer acknowledges that the Seller is entitled to all damages and costs resulting from the Buyer's incorrect data entry and possibly inaccurate data To reimburse the Buyer. The Seller excludes any responsibility for performance based on data provided incorrectly by the Buyer. The e-mail address incorrectly specified by the Buyer or the saturation of its storage space results in the lack of delivery of the confirmation, which constitutes an obstacle to the conclusion of the contract between the Parties.
15. Procedure in the event of an incorrect price:
If the product is displayed at an incorrect price on the Website due to a typo or error, the Seller will not accept an order placed at this incorrect price, and is not obliged to sell the product at the incorrectly indicated price. In the event of a Customer offering at an incorrect price indicated as a result of a typo or mistake, no contract will be established between the Parties.
If the Buyer makes an offer to purchase a product at an incorrectly stated price, the system will automatically confirm it, but this automatic confirmation does not constitute acceptance of the offer by the Seller. In such a case, the Seller's representative will contact the Buyer electronically and inform him of the actual purchase price of the product, and at the same time offer the Buyer the sale at the actual purchase price.
If the Buyer does not wish to purchase the product at the actual purchase price, the contract will not be concluded between the Parties.
16. Deadline for performance
Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order.
This delivery deadline is for informational purposes only, and the Seller will notify you by e-mail of any deviations from it. By accepting these General Terms and Conditions, the Buyer acknowledges that the Seller expressly excludes liability for damages due to exceeding the specified delivery time.
17. Refusal of order
If the production of a product listed on the Website or the Seller's procurement source has ceased, and as a result the Seller is unable to produce the product despite the order placed by the Buyer, the Seller reserves the right to reject orders that have already been confirmed in part or in whole.
In the case of partial rejection, the Seller is entitled to partial performance with the express consent of the Buyer.
In the case of advance payment by the Buyer, within 5 working days from the notification of the refusal, the completed purchase price or part of the purchase price will be refunded to the Buyer.
III. COMPLAINT HANDLING, CUSTOMER SERVICE
17. The Buyer may submit objections arising in connection with the products or the Seller's activities at the following contact details:
MOLTECH AH
Customer Service Office: 6758 Röszke II. ker. 107.
Opening hours: Mon-Fri: 08:00-16:00
Closed on Saturdays, Sundays, public holidays and public holidays
Mailing address: 6758 Röszke II. ker 107.
E-mail: info@moltech.hu
Tel: +3662573057
Fax:
18. The Buyer may verbally or in writing communicate his complaint regarding the behavior, activities or omissions of the company, as Seller, or of the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to customers, to the company, as Seller.
20. The Buyer may make a written entry in the Buyers' Book available at the Customer Service, to which the Seller must respond within 30 days. A verbal complaint should be investigated immediately and remedied as necessary.
21. If the Buyer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Seller is obliged to record the complaint and its position in relation to it without delay, and a copy thereof
a. in the case of a personally communicated verbal complaint, to hand it over to the customer on the spot,
b. in the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the customer at the latest at the same time as the substantive answer.
22. In other respects, the Seller is obliged to act as follows regarding the written complaint:
The company, as a Seller, must respond to the written complaint in writing within thirty days of its receipt and take steps to communicate it, unless the directly applicable legal act of the European Union provides otherwise. A shorter deadline than this can be established by law, and a longer deadline by law. The Seller is obliged to justify his position rejecting the complaint.
23. The Seller is obliged to keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.
24. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.
25. The record of the complaint must contain the following:
a) name and address of the customer,
b) the place, time and method of presenting the complaint,
c) a detailed description of the customer's complaint, a list of documents, documents and other evidence presented by the customer,
d) the company's statement on its position regarding the customer's complaint, if the complaint can be investigated immediately,
e) the signature of the person taking the minutes and - with the exception of verbal complaints made by telephone or using other electronic communication services - the signature of the customer,
f) the place and time of taking the minutes,
g) in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.
26. In case of rejection of the complaint, the Seller is obliged to inform the Buyer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature.
The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the customer's place of residence or residence. The information must also cover whether the company uses the conciliation board procedure in order to settle the customer dispute.
27. If any customer dispute between the Seller and the customer is not settled during the negotiations, the following legal enforcement options are open to the customer:
• Filing complaints with customer protection authorities.
In the event of a violation of the Buyer's customer rights, he may file a complaint with the competent customer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the customer protection procedure. The first-level official tasks for customer protection are carried out by the district offices responsible for the customer's place of residence, which can be found at the following link: http://jarasinfo.gov.hu/
• Court procedure:
The Customer's claim arising from the customer dispute is governed by Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure Code. according to the provisions of the law, it can be enforced in court through litigation.
28. Information:
The Buyer may file a customer complaint against the Seller's procedure. If your customer complaint submitted by you to our company is rejected by our company, you can also apply to the Conciliation Board responsible for your place of residence or residence.
The condition for initiating the procedure of the Conciliation Board is that the customer directly attempts to settle the dispute with the concerned business.
Based on the customer's request, the conciliation body specified in the customer's request is responsible for the procedure instead of the competent body. The representative of the company must appear at the conciliation hearing.
29. Conciliation board
The conciliation body is an independent body operating alongside the county (capital) chambers of commerce and industry. The conciliation board is responsible for settling customer disputes outside of court proceedings. Its task is also to try to reach an agreement between the parties for the purpose of settling the customer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure the simple, fast, efficient and cost-saving enforcement of customer rights.
30. The request must be submitted in writing to the president of the conciliation board. The application must include:
· the customer's name, place of residence or location,
· the name, registered office or site of the company affected by the customer dispute,
· if the customer has jurisdiction over the Fgytv. wishes to base it on Section 20 (3) - designation of the requested body instead of the competent conciliation body according to Section 20 (1) and (2)
· a brief description of the customer's position, the facts supporting it and their evidence,
· the customer's statement to the Fgytv. on the fulfillment of the condition prescribed in § 27,
· regarding the customer's statement that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was started, no statement of claim was submitted, and no application for the issuance of a payment order was submitted,
· motion for the board's decision
· the customer's signature.
The document or its copy (extract) whose content the customer refers to as evidence must be attached to the application, so in particular the written statement of the company on the rejection of the complaint, failing which other written evidence available to the customer must be submitted to the Fgytv. 27. on the attempt to negotiate.
If the customer acts through a proxy, the power of attorney must be attached to the application.
31. Contact details of the Conciliation Boards:
Baranya Vármegye Conciliation Board
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: Pf. 109, 7602 Pécs.
Tel: (72) 507-154
Fax: (72) 507-152
President: Dr. József Bodnár
E-mail: bekelteto@pbkik.hu
Bács-Kiskun Vármegyei Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Tel: (76) 501-525, (76) 501-500
Fax: (76) 501-538
President: Dr. Horváth Zsuzsanna
E-mail: bekeltetes@bacsbekeltetes.hu
Békés Vármegyei Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Tel: (66) 324-976, 446-354, 451-775
Fax: (66) 324-976
President: Dr. Bagdi László
E-mail: bekeltetes@bmkik.hu; bmkik@bmkik.hu
Borsod-Abaúj-Zemplén Vármegyei Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Tel: (46) 501-091, 501-870
Fax: (46) 501-099
President: Dr. Tulipán Péter
E-mail: bekeltetes@bokik.hu
Budapesti Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Tel: (1) 488-2131
Fax: (1) 488-2186
President: Dr. Baranovszky György
E-mail: bekelteto.testulet@bkik.hu
Csongrád Vármegyei Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Tel: (62) 554-250/118 mellék
Fax: (62) 426-149
President: Dr. Horváth Károly
E-mail: info@csmkik.hu
Fejér Vármegyei Conciliation Board
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Tel: (22) 510-310
Fax: (22) 510-312
President: Dr. Vári Kovács József
E-mail: fmkik@fmkik.hu; bekeltetes@fmkik.hu
Győr-Moson-Sopron Vármegyei Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Tel: (96) 520-202; 520-217
Fax: (96) 520-218
President: Horváth László
E-mail: bekelteto@gymskik.hu
Hajdú-Bihar Vármegyei Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Tel: (52) 500-735
Fax: (52) 500-720
President: Dr. Hajnal Zsolt
E-mail: hbkik@hbkik.hu
Heves Vármegyei Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Levelezési address: 3301 Eger, Pf. 440.
Tel: (36) 416-660/105 mellék
Fax: (36) 323-615
President: Dr. Gordos Csaba
E-mail: hkik@hkik.hu
Jász-Nagykun-Szolnok Vármegyei Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Tel: (56) 510-610
Fax: (56) 370-005
President: Dr. Lajkóné dr. Vígh Judit
E-mail: kamara@jnszmkik.hu
Komárom-Esztergom Vármegyei Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Tel: (34) 513-010
Fax: (34) 316-259
President: Dr. Rozsnyói György
E-mail: kemkik@kemkik.hu
Nógrád Vármegyei Conciliation Board
Address: 3100 Salgótarján,
Alkotmány út 9/a
Tel: (32) 520-860
Fax: (32) 520-862
President: Dr. Pongó Erik
E-mail: nkik@nkik.hu
Pest Vármegyei Conciliation Board
Address: 1055 Budapest Kossuth tér 6-8.
Tel: (1)-474-7921
Fax: (1)-474-7921
President: dr. Csanádi Károly
E-mail: pmbekelteto@pmkik.hu
Somogy Vármegyei Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Tel: (82) 501-000
Fax: (82) 501-046
President: Dr. Novák Ferenc
E-mail: skik@skik.hu
Szabolcs-Szatmár-Bereg Vármegyei Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Tel: (42) 311-544, (42) 420-180
Fax: (42) 420-180
President: Görömbeiné dr. Balmaz Katalin
E-mail: bekelteto@szabkam.hu
Tolna Vármegyei Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Tel: (74) 411-661
Fax: (74) 411-456
President: Dr. Gáll Ferenc
E-mail: kamara@tmkik.hu
Vas Vármegyei Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Tel: (94) 312-356
Fax: (94) 316-936
President: Dr. Kövesdi Zoltán
E-mail: vmkik@vmkik.hu
Veszprém Vármegyei Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Tel: (88) 429-008
Fax: (88) 412-150
President: Dr. Vasvári Csaba
E-mail: info@bekeltetesveszprem.hu
Zala Vármegyei Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Tel: (92) 550-514
Fax: (92) 550-525
President: Dr. Molnár Sándor
E-mail: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
32. Through the website created by the European Commission, on which customers can register, they have the opportunity to settle their legal disputes related to online shopping by filling out an application, thereby avoiding court proceedings. In this way, customers can assert their rights without, for example, distance preventing them from doing so. Website availability: https://ec.europa.eu
IV. COPYRIGHT PROTECTION, CONFIDENTIALITY
33. LXXVI of 1999 on copyright. by law, the Website and its entire content is considered a work of copyright, and accordingly, it is entirely subject to copyright protection.
34. Based on copyright protection, the author has the exclusive right to any use of the work as a whole or an identifiable part of it in material form and non-material form and to authorize each use.
35. Without the permission of the author, the unauthorized use of any part of the Website and the taking of any data from it are prohibited.
36. During the performance of the contract, the Parties are obliged to preserve all specifications, designs, drawings and other oral or written information and data related to the organization and operation of the other party, and may not make them public.
37. All the technical content of the product that is the subject of the contract, the idea related to it, its part or annexes are considered trade secrets.
38. Without each other's prior written consent, the parties may not use any specifications, designs, drawings and other information in their possession related to the organization and operation of the other party, unless it is necessary for the performance of the contract or for the product's own use.
V. CUSTOMER INFORMATION
39. The 45/2014. (II. 26.) The provisions of the Government Decree must be applied to the contracts concluded between the business and the customer. Given that only natural persons are considered customers, the provisions contained in this chapter apply only to natural persons.
The rights contained in this chapter apply to the business company, civil organization, etc., which purchases from the Seller through the Website. do not apply.
40. The customer's right of withdrawal:
45/2014. (II. 26.) Pursuant to § 20 of the Government Decree, in the case of a contract concluded outside the business premises and concluded between absentees, the customer has the right of withdrawal without giving reasons within the deadline specified below. In the case of a contract concluded outside the business premises and concluded between absent parties, which is aimed at the provision of services, if Art. 45/2014. (II. 26.) After the declaration according to § 13 or § 19 of the Government Decree is made, the performance begins, the customer has the right to terminate without reason within the deadline specified in the next point.
The customer's right of withdrawal or termination
a. in the case of a contract for the sale of a product
aa) the product,
ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
ac) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
ad) if the product must be supplied regularly within a specified period, the first service,
it can be exercised within fourteen days from the date of receipt by the customer or by a third party other than the carrier indicated by him.
b. in the case of a contract for the provision of services, it may be exercised within fourteen days from the date of conclusion of the contract.
The provisions of point a) do not affect the customer's right to exercise the right of withdrawal specified in this point in the period between the date of conclusion of the contract and the day of receipt of the product.
42. If the customer has made an offer to conclude the contract, the customer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
43. The right of withdrawal shall be deemed to have been asserted within the deadline, if the customer sends his withdrawal statement within the fourteen calendar day deadline. The customer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.
44. The Seller is obliged to confirm the customer's declaration of withdrawal on an electronic data medium after its arrival.
45. Obligations of the Seller in case of cancellation by the customer:
If the customer complies with Art. 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, withdraws from a contract concluded outside the business premises or between those who are absent, the business shall refund the full amount paid by the customer as compensation immediately, but no later than within fourteen days of learning of the withdrawal, including costs incurred in connection with performance.
In case of withdrawal or termination, the company will refund the amount due to the customer in the same way as the payment method used by the customer. Based on the express consent of the customer, the company may use another payment method for the refund, but the customer may not be charged any additional fees as a result.
If the customer specifically chooses a mode of transport other than the least expensive usual mode of transport, the company is not obliged to reimburse the resulting additional costs.
In the case of a contract for the sale of a product, the company may withhold the entire amount paid by the customer as consideration until the customer has returned the product or has proven beyond doubt that he has returned it. Of the two events, the earlier date must be taken into account. The company does not have the right of retention if it has expressly agreed to transport the product back itself.
46. In the event of withdrawal or termination of the customer's obligations:
If the customer is the 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, withdraws from a contract concluded outside the business premises or concluded between absentees, is obliged to return the product immediately, but no later than within fourteen days from the notification of withdrawal, or to the enterprise or the enterprise hand it over to a person authorized to receive the product, unless the company has agreed to transport the product back itself. The return is deemed completed within the deadline if the customer sends the product before the deadline.
The customer is obliged to bear the direct cost of returning the product. The product is sold by MOLTECH AH Material Handling and Drive Technology Limited Liability Company 6758 Röszke II. circ. It must be returned to 107.
If the product was shipped to the customer at the same time as the contract concluded outside the business premises, the company will ship the product back at its own expense if, due to its nature, it cannot be returned as a postal item.
The customer is only responsible for depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product. The customer is not responsible for the decrease in value if the company did not comply with the required information obligation.
If the 45/2014. (II. 26.) In the event that the customer terminates the contract concluded outside the business premises or between persons who are absent after the start of performance pursuant to § 13 or § 19 of the Government Decree, he is obliged to pay the enterprise a fee commensurate with the service performed up to the date of notification of the termination to the enterprise .
The amount to be paid proportionately by the customer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the customer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.
In the application of this section, when determining the market value, the consideration for the same service at the time of the conclusion of the contract must be taken into account by enterprises performing the same activity.
45/2014, the customer (II. 26.) In the event of exercising its rights under § 20 of the Government Decree, it shall not bear the full or partial costs of the performance of the contract for the provision of services, if
a) the enterprise did not comply with the prescribed information obligation, or
b) the customer did not request the start of the performance of the service before the end of the 14-day period.
47. Exceptions to the customer's right of withdrawal and termination:
The customer may not exercise the 45/2014. (II. 26.) his right according to § 20 of Government Decree
• in the case of a contract for the provision of a service, after the performance of the service as a whole, if the company began the performance with the express, prior consent of the customer, and the customer acknowledged that he loses his right to cancel after the performance of the service as a whole;
• with regard to a product or service whose price or fee depends on the possible fluctuation of the financial market, even within the time limit specified in Section 20 (2), which cannot be influenced by the company;
• in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the customer, or in the case of a product that was clearly tailored to the customer;
• with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;
• in the case of a business contract in which the business visits the customer at the express request of the customer in order to carry out urgent repair or maintenance work;
• with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the customer has opened the packaging after delivery;
• with regard to digital data content provided on a non-tangible data carrier, if the business has started performance with the express, prior consent of the customer, and the customer has simultaneously declared with this consent that he/she will lose his/her right according to § 20 after the start of performance.
48. Withdrawal/Cancellation declaration form
(If, according to the above, the Buyer wishes to withdraw from the contract or cancel it, the Buyer can do so by completing and returning this statement)
Withdrawal/Cancellation statement:
Addressee: MOLTECH AH
6758 Röszke II. ker. 107.
Email address:
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:
_______________________________________________________________________
_____________________________________________________________________
Date of conclusion of contract / date of acceptance:
Name of the customer(s):
Address of the customer(s):
Signature of the customer(s): (only in the case of a statement made on paper)
Dated:
Please remit the purchase price transferred by me/us to the following bank account number:______________________________________________.
VI. INFORMATION ON ACCESSORIES WARRANTY, PRODUCT WARRANTY AND OVERALL WARRANTY
49. Information sheet on accessory warranty, product warranty and overall warranty model information sheet based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) Government Decree 45/2014 (II.26.) by applying Annex No. 3:
1.) Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance by MOLTECH AH you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
According to your choice, you can use the following accessory warranty claims:
You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another request.
If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation or you can repair the defect at the expense of the company, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract.
You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract. In the case of a used item, this deadline is 1 month, but no more than one year.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the company.
What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim other than reporting the defect, if you prove that the product or service was provided by MOLTECH AH. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
2.) Product warranty
In which case can you use your product warranty right?
In the event of a defect in a movable thing (product), you may - at your choice - assert your right defined in point 1 or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
• the product was not manufactured or marketed as part of its business activities, or
• the defect could not be recognized according to the state of science and technology at the time of placing it on the market, or
• the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
3.) Overall Warranty
In which case can you use your warranty right?
In the event of faulty performance, MOLTECH AH is obliged to provide a warranty based on the contract.
What rights are you entitled to under the warranty and within what time frame?
151/2003 on the mandatory warranty for certain customer durables. (IX. 22.) Government decree defines the cases of mandatory warranty.
In the case of Products that do not fall under this scope, the Seller does not undertake any warranty.
The warranty claim can be asserted within the warranty period.
If the obligor does not comply with his obligation to the claimant within the appropriate time limit, the warranty claim can be asserted in court within three months of the expiration of the deadline set in the notice, even if the warranty period has already expired. Failure to meet this deadline will result in loss of rights.
In order to validate the warranty claim, the rules for the exercise of accessory warranty rights must also be properly applied.
The warranty period is one year. Failure to meet this deadline will result in loss of rights.
The warranty period begins on the day the customer product is handed over to the customer, or if the company or its representative performs the commissioning.
When is the company released from its warranty obligation?
The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance.
I draw your attention to the fact that based on the same defect, you cannot assert a claim for accessory warranty and product warranty, or a claim for product warranty and overall warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of the rights defined in points 1 and 2.
VII. PRIVACY POLICY
50. MOLTECH AH Limited Liability Company (6758 Röszke II. ker. 107.), (hereinafter the Data Controller) recognizes that when using the online store available on the website www.moltech.eu (hereinafter: Website) as a data controller, the contents of this Data Management Information.
51. The personal data of the customer using the Website (hereinafter referred to as the User/data subject) is managed by the Data Controller based on the User's consent. By using the Website, the User expressly consents to the data management included in this information.
52. The Data Controller is responsible to the Users for the compliance of the management of their personal data with the requirements set out in the current legislation and this Data Management Information.
53. Personal data can only be processed for specific purposes, in order to exercise rights and fulfill obligations. In all stages of data management, the purpose of data management must be met, the collection and handling of data must be fair and legal.
54. Only such personal data may be processed that are essential for the realization of the purpose of data management and suitable for achieving the purpose. Personal data can only be processed to the extent and for the time necessary to achieve the purpose.
55. The data controller is obliged to plan and implement the data management operations in such a way that Info tv. and ensure the protection of data subjects' privacy when applying other rules for data management.
ddd. If the personal data was recorded with the consent of the data subject, the data controller shall, unless otherwise provided by law, process the recorded data
a. for the purpose of fulfilling the legal obligation relating to it, or
b. for the purpose of enforcing the legitimate interest of the data controller or a third party, if the enforcement of this interest is proportionate to the restriction of the right to the protection of personal data
it can be processed without further separate consent, and also after the consent of the data subject has been revoked.
56. Name and contact details of data controller
Name of the data controller: MOLTECH AH Limited Liability Company
Mailing address of the data controller: 6758 Röszke II. circ. 107.
The e-mail address of the data controller: info@moltech.hu
Telephone number of the data controller: +3662573057
Website: https:// www.moltech.eu
57. Online bank card payments are made through Barion's system. The bank card data will not reach the merchant (data controller). Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.
58. The data subject may apply to the data controller
a. information about the management of your personal data,
b. correcting your personal data, as well as
c. deletion or blocking of your personal data - with the exception of mandatory data management.
59. At the request of the data subject, the Data Controller provides information about the data subject's data managed by it or processed by the data processor commissioned by it or at its disposal, its source, the purpose, legal basis, duration of the data processing, the name and address of the data processor and its activities related to data processing, the data protection the circumstances of the incident, its effects and the measures taken to prevent it, and - in the case of forwarding the personal data of the person concerned - the legal basis and recipient of the data transfer
60. The Data Controller keeps a register for the purpose of monitoring the measures related to the data protection incident and for informing the data subject, which includes the range of personal data concerned, the range and number of persons affected by the data protection incident, the date, circumstances, effects of the data protection incident and the measures taken to prevent it, and other data specified in the law that prescribes data management.
61. The Data Controller keeps a data transfer register for the purpose of checking the legality of the data transfer and for informing the data subject, which includes the date of transfer of the personal data managed by it, the legal basis and recipient of the data transfer, the definition of the scope of the transferred personal data, and other data specified in the legislation prescribing data management.
62. The duration of the obligation to keep the data in the register - and based on this - the obligation to provide information may be limited by the legislation prescribing data management. Within the scope of this restriction, a period shorter than five years in the case of personal data and twenty years in the case of special data cannot be established.
63. The Data Controller is obliged to provide the information in writing at the request of the data subject in a form that can be understood by the data subject as soon as possible, but no later than 25 days after the submission of the request.
64. Information is provided free of charge if the information requester has not yet submitted an information request to the Data Controller for the same data set in the current year. In other cases, reimbursement may be established. The amount of reimbursement can also be fixed in the contract between the parties. The compensation already paid must be refunded if the data was handled unlawfully or the request for information led to a correction.
If the personal data does not correspond to the reality, and the personal data corresponding to the reality is available to the Data Controller, the personal data will be corrected by the data controller.
65. Personal data must be deleted if
a. handling is illegal;
b. the data subject requests;
c. is incomplete or incorrect - and this condition cannot be legally remedied - provided that deletion is not precluded by law;
d. the purpose of data management has ceased, or the statutory period for data storage has expired;
e. it was ordered by the court or the Authority.
66. Instead of deletion, the Data Controller blocks the personal data if the data subject requests this, or if it can be assumed based on the available information that the deletion would harm the legitimate interests of the data subject. The personal data locked in this way can only be processed as long as the data management purpose that precluded the deletion of the personal data exists.
The data subject may object to the processing of his personal data,
a. if the processing or transmission of personal data is necessary solely for the fulfillment of the legal obligation of the data controller or for the enforcement of the legitimate interests of the data controller, data receiver or third party, except in the case of mandatory data processing;
b. if the personal data is used or transmitted for the purpose of direct business acquisition, public opinion polls or scientific research; as well as
c. in other cases specified by law.
The data controller examines the objection as soon as possible, but no later than 15 days after the submission of the application, makes a decision on its validity, and informs the applicant of his decision in writing.
67. Legal background of data processing on the website:
o Basic Law of Hungary (Freedom and Responsibility, Article VI);
o CXII of 2011 on the right to information self-determination and freedom of information. law – (Infotv.);
o CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. law
o Act C of 2000 on accounting (Act)
o Act V of 2013 on the Civil Code, its legal basis, purpose, scope of processed personal data, and duration of data management
68. Information regarding the use of cookies:
The Data Controller uses so-called cookies when visiting the website in order to provide a personalized service experience, with the aim of saving certain settings and facilitating the use of the website.
A cookie is an information package that the Website sends to the User's browser in order to save settings and enable the collection of some statistical information about Customers and Website visitors.
Legal basis for data management:
The legal basis for data management is Infotv. Consent of the User in accordance with Section 5 (1) point a).
The purpose of data management:
The Website uses cookies that are essential for the use of the Website and enable the use of the Website's basic functions. In the absence of these, several functions of the site are not available to the User.
The website also uses cookies that collect information about the user's use of the website. These cookies do not collect information that identifies the User. The Data Controller uses the data obtained from these to improve the performance of the Website.
Scope of processed data:
Cookies do not contain personal information and are not suitable for identifying an individual user. Some cookies are deleted after closing the website, and some are stored on your computer for a longer period of time.
69. Data management in connection with the order and invoicing:
The legal basis for data management is Infotv. In accordance with Section 5 (1) point a) of the User's consent, as well as - in case of withdrawal of consent - the Infotv. Pursuant to point a) of § 6, paragraph (5), the fulfillment of the legal obligation imposed on the Data Controller, set forth in the Sztv.
The purpose of data management:
Issuance of invoices and fulfillment of the obligation to preserve accounting documents in accordance with the provisions of the applicable legislation.
The Sztv. Pursuant to § 169, paragraphs (1)-(2), economic companies must keep the accounting documents directly and indirectly supporting the accounting.
Scope of processed data:
Name, address, e-mail address, telephone number.
Duration of data management:
The Sztv. Based on § 169, paragraph (2), issued invoices must be kept for 8 years from the date of issue. If the User withdraws his consent to the issuance of the invoice, the Data Controller is Infotv. Based on point a) of § 6, paragraph (5), you are entitled to keep your personal data obtained during the issuance of the invoice for 8 years.
70. Data management related to the delivery of goods:
The legal basis for data management is Infotv. Consent of the User in accordance with Section 5 (1) point a).
The purpose of data management:
In the case of goods delivery, the purpose of data management is to deliver the ordered goods to you in accordance with your needs with the cooperation of our contractual partner.
Scope of processed data:
Name, address, e-mail address, telephone number.
Duration of data management:
The Data Controller processes the data for 30 days from the time of delivery of the ordered goods.
71. Data management associated with registration
The legal basis for data management is Infotv. Consent of the User in accordance with Section 5 (1) point a).
The purpose of data management:
By storing the data entered during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to be entered again when making a new purchase)
Scope of processed data:
During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased product and the date of purchase.
Duration of data management:
Until you withdraw your consent, up to five years.
72. Additional data management
The Data Controller is obliged to fulfill the written data requests of the authorities based on legal authorization. The Data Controller is Infotv regarding data transfers. keeps records based on Section 15 (2)-(3).
73. Data security measures
The Data Controller and the data processor are obliged to ensure the security of the data in their field of activity, and are also obliged to take the technical and organizational measures and establish the procedural rules that are necessary to enforce the law and other data and privacy protection rules. The data must be protected by appropriate measures, in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage, as well as against becoming inaccessible due to changes in the technology used.
In accordance with the above, the Data Controller declares that it has taken appropriate security measures to ensure the security of the data.
74. Remedies
In the event of a violation by the Data Controller, the User is entitled to initiate an investigation by filing a report with the National Data Protection and Freedom of Information Authority (address: 1530 Budapest, Pf.: 5., e-mail: ugyfelszolgalat@naih.hu) with reference to the fact that the handling of personal data , or in connection with the exercise of the rights to access data of public interest or public data in the public interest, a violation of rights has occurred or there is a direct threat of such violation. In view of this regulation, the Authority investigates complaints only if the data subject has already contacted the data controller regarding the exercise of the rights indicated in the notification prior to the notification to the Authority.
In addition, in the event of a violation of the legal provisions on data management, or if the Data Controller has not fulfilled any of its requests, the User may apply to the Court against the Data Controller.
The Data Controller reserves the right to modify this data management information. By using the website after the amendment enters into force, you acce